Privacy Policy

Last Updated: July 8, 2025

At Neighborhood Garage Pros, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your personal data. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

•Personal Identifiable Information (PII): This includes information you voluntarily provide to us, such as your name, email address, phone number, mailing address, and payment information when you request a service, make a purchase, or contact us.

•Non-Personal Information: This includes data that cannot be used to identify you personally, such as browser type, operating system, referring URLs, and website usage data (e.g., pages visited, time spent on site). This information is collected automatically through cookies and other tracking technologies.

•Service-Related Information: Details about the garage door services you request or receive, including service history, preferences, and feedback.

2. How We Use Your Information

We use the collected information for various purposes, including:

•To Provide Services: To schedule and perform garage door repair, installation, and maintenance services, process payments, and manage your appointments.

•To Improve Our Services: To understand how our website and services are used, identify areas for improvement, and develop new offerings.

•To Communicate with You: To respond to your inquiries, send service updates, appointment reminders, promotional offers (with your consent), and important notices.

•For Marketing and Advertising: To personalize your experience and present relevant content and advertisements based on your interests and interactions with our site (you can opt-out of these communications).

•For Security and Fraud Prevention: To protect our website, services, and users from fraudulent activities and unauthorized access.

•For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell, trade, or rent your Personal Identifiable Information to third parties. We may share your information in the following limited circumstances:

•Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, scheduling software, marketing platforms). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

•Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

•Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

•With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

•Opt-Out of Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.

•Access and Update Your Information: You have the right to access, correct, or update your personal information. Please contact us to make such requests.

•Cookies: Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect the functionality of our website.

•Do Not Track Signals: We do not currently respond to "Do Not Track" signals.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect Personal Identifiable Information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.